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AI is giving ophthalmologists a new edge in the clinic. At OSN New York and Retina, Dr. P. Dee Stephenson highlighted how AI voice agents — like Bausch + Lomb's Orphia — can answer patient questions around the clock, boost adherence, and free up precious clinic time. With a patient satisfaction score of 9.4/10 and 76% of calls happening outside business hours, the early results are hard to ignore.
AI is giving ophthalmologists a new edge in the clinic
As the cataract surgery patient population grows and care resources stay flat, AI voice agents are emerging as a practical solution to the time crunch. At OSN New York and Retina, Dr. P. Dee Stephenson made the case that tools like Bausch + Lomb's Orphia — an AI-powered educational module — can handle patient questions, adherence reminders, and recovery check-ins well beyond the 9-to-5 window, freeing up clinic time for more meaningful face-to-face interactions.
The technology isn't just about efficiency — it's also about personalization. AI agents can tailor responses to individual patient concerns and support ongoing management of conditions like dry eye disease and glaucoma. Stephenson was clear, though: AI is a tool, not a replacement. Physicians still make the decisions.
By the Numbers
Why it matters: With ophthalmology facing a widening gap between patient demand and available resources, AI voice agents offer a scalable way to extend care, improve outcomes, and strengthen the patient-physician relationship — all without adding a single minute to the clock.
